Sales Support Specialist

At Silk-ka, we create the highest quality artificial flowers with passion and craftsmanship. As a Sales Support Specialist, you will support the commercial and administrative processes for both Partners/Export and Benelux. You will be the connecting link between customers, Sales, Planning, Logistics, and Administration, ensuring that orders, deliveries, and information are processed accurately and on time.

What you will do
In this versatile role, you will ensure a smooth and customer-oriented order process for Partners/Export and Benelux, with a primary focus on the Export/Partners department. Your main activities include order processing, customer and item administration, planning, information provision, delivery, invoicing, and following up on customer inquiries.

Your tasks include:

• Entering, checking, confirming, and administratively processing customer orders in the order management system;
• Monitoring the status of orders, deliveries, and open actions, and promptly identifying and coordinating any deviations;
• Accurately completing and invoicing orders;
• Keeping the joint planning list for Partners/Export and Benelux up-to-date, monitoring delivery times and priorities, and coordinating these with Sales, Planning, and Logistics;
• Creating new customers and keeping customer and contact details complete and current, including contact forms;
• Managing the general information mailbox, assessing, answering, or forwarding incoming messages, and monitoring follow-up;
• Collecting, checking, and providing product photos, price lists, and other commercial information to customers, the field sales team, and agents;
• Handling inquiries independently and promptly escalating more complex questions to the appropriate colleague.

What you bring

• MBO (intermediate vocational education) work and thinking level, preferably in a commercial, administrative, or logistical field;
• Experience with order processing, sales support, customer service, or a similar administrative role is a plus;
• Experience with or proficiency in an order management or ERP system;
• Good verbal and written command of Dutch and English; German is a plus;
• Strong digital skills, including working with email, Excel, and shared planning and information systems;
• The ability to work independently, structured, and accurately in a dynamic commercial environment.

You are

• Accurate and meticulous in checking orders, customer data, schedules, and invoices;
• Customer-focused, friendly, and solution-oriented in your communication;
• Strong in planning and organizing, with an eye for deadlines and delivery times;
• An active collaborative partner who shares relevant information promptly;
• Independent and proactive, taking ownership of tasks and follow-up;
• Flexible and able to easily switch between Partners/Export and
• Benelux and varying priorities.

What we offer you

• An inspiring, international work environment at a creative and growing brand;
• Collaboration with an enthusiastic team passionate about quality and customer satisfaction;
• Opportunities for personal development and training within the role and department;
• A gross monthly salary between €2,600 and €3,500 on a full-time basis, depending on knowledge and experience;
• A varied role where you contribute to an efficient order process and excellent customer experience for Partners/Export and Benelux.