Datenschutzerklärung

Privacy statement

 

References in the privacy statement to ”we”, “us” and “Silk-ka” are to Silk-ka BV registered office at Jan Tinbergenstraat 201, 7559 SP Hengelo, The Netherlands. 

T: 0031 (0)74 242 0048

E: info@silk-ka.com

Chamber of commerce: 08147531

VAT: NL815798763B01

 

In this privacy statement we explain what data we process about you when you visit our website and/or social media channels. We also tell you why and for how long we process your data and what your rights are with regard to each processing. In addition, we provide information about the parties we work with and about our security policy.

We believe it is important that our services are reliable and transparent. We handle your data discretely and carefully, and we ensure that processing of your data complies with applicable laws and regulations.

We can make amendments to this statement, the most current privacy statement can be found on our website. We encourage you to consult this privacy and cookie statement regularly, so that you are kept informed of the changes.

Which data do we process from you?

Depending on your relationship with us and the purpose for which we process data, we record (some of) the following data:

  • Contact details:
    • first and last name
    • phone number
    • e-mail
    • function
    • country and preferred language
  • account information
    • chamber of commerce
    • delivery- and billing address
    • bank account number
  • location details

When do we collect data and for which purposes?

We collect information from you when you

  • visit our website
  • shop online
  • make a purchase
  • send an email with an questions or comment
  • sing up for our newsletter
  • register at one of our international fairs
  • using the contact form on our website

When you place an order we might need additional contact details and delivery information from you to complete your order. When we use third party couriers for the delivery of your order, we need to share your contact information with them.

We process your data for the following purposes:

  • creating and maintaining your account
  • sending newsletters
  • providing appropriate customer service
  • keeping visitor records
  • monitoring of website visits

On which grounds do we collect data?

Silk-ka BV collects your data on the following legal grounds:

  • your consent
  • our legitimate interests;
  • preparation and performance of an agreement with you
  • to comply with legal or regulatory obligations

Silk-ka BV will only send you marketing communications when you have consented to receive them and/or when you are our customer, and exclusively through your preferred channels. We respect changing needs and wants. Therefore it goes without saying that you can update your marketing preferences or opt out at any time.

How long do we save your data?

In general, we do not store your data longer than necessary for the purpose or purposes for which we have collected your data. The retention period can be different from case to case. One example is that we have to keep a number of documents for a minimum term for tax or administration purposes. In those cases, we will only store the data that is necessary to meet our legal obligations. After the legal storage periods we will delete or anonymise your data.

Who has access to your data and is your date forwarded to?

We only share your data with third parties if this is necessary. These parties are our hosting providers, payments providers, mailing or messaging companies and marketing companies. We may also need to share your contact information with third party couriers that deliver your order. Your contact details may be shared with a third party courier outside the European Economic zone if this is necessary for executing the agreement with you and the delivery of your order. In addition, we may need to share your information if a legal provision or court order requires this. The parties involved may process your personal data only to the extent that is necessary to perform functions on our behalf and subject to our instructions.

We will not share your information with third parties who wish to market their goods and/or services to you.

Please note that when you participate in a branded promotion or event, our brand partners may also ask if you want to sign up to receive marketing communications directly from them about their events, products and services. If you provide your personal details to any of our brand partners, the use of that information will be governed by their privacy policy and cannot be managed through Silk-ka BV.

Which cookies and social media do we use?

We use cookies on our website. For more information on cookies and the social media that Silk-ka BV uses, we refer to our Cookie Policy, which is available on our website.

What are your rights?

The following explains what your rights are with regard to the processing of your data.

  • Right to inspect/access

            You have the right to inspect your own data. This also includes the question of what the purposes of the processing are, to which parties the data is provided, what the retention periods are.

  • Right to rectification

            You can ask us to have your data rectified immediately. You also have the right to complete incomplete data by, for example, by sending an email to us.

  • Right to be erasure

             You have the 'right to be forgotten.' Upon request, we will delete your data without unreasonable delay. However, we cannot always delete all of your data.

             Sometimes the processing is still necessary for compliance with legal obligations or for setting up, exercising or substantiating claims, for example.

  • Right to limit the processing

             In principle you have the right to limit the processing of your data, for example if you believe that your data is incorrect or unnecessary.

  • Notification of rectification, deletion or limitation

             Unless it is impossible or disproportionate effort, we will inform the recipients of your data of any rectification, deletion or limitation of the processing.

  • Right to transfer your data

              You have the right to transfer data. This means that you can request to receive your data. You can then save this data for personal reuse.

              You have this right only with regard to data that you yourself have provided to us and if the processing is based on permission or an agreement to which you are a party.

  • Withdrawing consent

              If the data processing is based on consent, you have the right to revoke that consent at any time. However, the processing of your data from the period prior to withdrawal remains legitimate.

  • Right of objection

              In principle you have the right to object to the processing of your data. After your objection, we will stop processing your data.

How do we protect your data?

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not secure or there are indications of abuse, please contact us, info@silk-ka.com / 0031 (0)74 242 0048

Any future changes to our privacy policy will be updated online, in this Privacy Statement at Silk-ka.com, with the last date of update displayed below. We encourage you to check this site periodically to learn about the information that we collect, use and share.

Contacting us

If you have any questions regarding data protection at Silk-ka BV, please contact us at info@Silk-ka.com.

The Silk-ka BV Privacy Statement was last updated June 2021